Kokemuksia New Beach -hotellista

Kirjoittanut jeroenpersoon Beverwijk, Alankomaat

Perfecte service in goed hotel

Prachtig hotel op top locatie, 5 min. Vh strand. Geen handdoeken oorlog in de morgen De eigenaren en personeel doen er alles aan om je te helpen en naar het zin te maken. Zakynthos zelf is wel erg toeristisch geworden, veel oost Europeanen en Engelsen. In Tsilivi weinig overlast na 00.00 uur daarvoor wat geluid van omliggende kroegen maar niet storend. Met hele jonge kinderen kan dat misschien wat lastig zijn. Ontbijt is super ook bij eigen hotel maar je mag ook bij de buren(all-inn resort) eten , is niet nodig Kamers schoon en prima, paar keer geen water maar direct opgelost. De hartelijkheid en behulpzaamheid zou vb voor Nederlandse horeca kunnen zijn. Zeker positief advies

Kirjoittanut Rhian G

Oasis by the beach!

We are a family of four, two adults and two kids (13 & 10). We have just spent a very happy ten days at the New Beach Hotel. Hidden behind a wooden gate, the hotel is an oasis of calm. Everything is spotlessly clean and we received a very warm welcome and a cold glass of fizz from Vlad who, along with his colleague Christiana (hope spelt correctly!) could not have done more for us throughout our stay. The breakfast was wonderful, set in the peaceful garden and with plenty of choice of fresh fruit, yoghurt, pastries and a cooked menu to order. We also ordered from the snack bar once and found the food to be tasty and reasonably priced. The hotel is brilliantly located at the quieter end of town and right by the beach. There are good restaurants within metres of the hotel and we also found the discount at the Abracatabra beach club to be really worthwhile. The kids also loved the Tsilivi water park which is also discounted for guests and is less than 10 mins walk away. The bigger Water Village on the island is also worth a visit. It’s a real bonus that the hotel offers towels for the pool and beach so no need to pack your own. Only one thing by way of feedback would be to have more information about the local area and attractions and excursions. Our Jet 2 rep was non existent and while we found travel companies locally to book trips, a little local knowledge is always appreciated. Overall though we would definitely recommend the hotel, we had a wonderful stay!

Kirjoittanut SXDb Birmingham, Yhdistynyt kuningaskunta

Quiet Clean Hotel Wonderful Staff

Lovely quiet hotel, clean rooms every day by the lovely maid Ludmila who worked tirelessly every day and always super friendly. The girls at breakfast were wonderful nothing too much trouble, perfect eggs. Bed very comfortable. The hotel is very clean and we were well looked after by the lovely Vlid (hope ive spelt correctly). We loved just coming out the room to a pool. One and only complaint is there is no signage saying New Beach from the all inclusive Admiral next door, so people came with their all inclusive drinks and food to sit at New Beach pool, bear in mind we are paying more at the Bed and breakfast New Beach, this did annoy the guests . You wouldn’t take your towels to the five star Caravel and expect to use their pool. Vlid tried his best to inform Admiral guests, im sure a sign up would help this though. I flagged it with the jet 2 rep, who basically didnt want to know. She was rarely present at the hotel so she didnt see the problem. Thank goodness to Vlid for his hard work thank you for your kind support, a great asset to the hotel. Lots of bars locally particularly the grill close by for chicken gyro at €4.50 , cant beat that and was lovely.

Kirjoittanut Katy L

Fantastic hotel and an amazing stay in Zante

Just returned from a lovely week staying at New Beach Hotel. My friend and I were very impressed with the hotel as it is beautiful, modern, very clean & the staff are fantastic! Main shout out to Vlad who was a diamond throughout our stay and even arranged a birthday surprise for my friend. Would definitely recommend this hotel and would return in a heartbeat. The breakfast & food was also very good, couldn't get enough of the Greek salads & vegetarian sandwiches from the snack bar (think we had one most days).

Kirjoittanut Elizabeth K

Non-Existent, Careless Management

Non-existent management, quite frankly poor leadership and not taking ownership of the situation. There was a sewage smell coming throughout the stay, when mentioned and asked to move rooms the response was we are working on it, would be good to inform guests of this so you may avoid complaints, bar/reception is surrounded by rooms, very interesting having the bar open up until 2am with noisy, drunk guests. The manager we have spoken, I have never seen such a ‘leader’ in my life, the only thing she was capable of muttering was there is nothing we can do. Let me be frank here, save your money, go and search for a hotel that has willingness and knowledge of the hotel product as well as customer service skills. On the bright side of all of this, there was one charming lady at the front desk when we checked in, then it went downhill very very fast. Our complaint was escalated to Booking.com, they were calling them while we were there, literally facing the reception desk, to discuss and they were refusing to pick up the phone to them, claiming no one was calling. Oh and let’s not forget the priceless moment when we realised that a face cream we left in the room has magically disappeared, when that was brought up to the so called manager, she said she trusts the staff and that wouldn’t happen, apparently family members work together which was mentioned to us, when we asked for them to at least do an investigation they did nothing and kept on saying we trust the staff, what an EMBARRASSMENT not to even try to see what happened here! After this we just checked out earlier than expected, this was getting too ridiculous to deal with, imagine leaving valuables inside your room what would happen! I never leave reviews especially bad ones, but this one was a grand sh**show. Again, enjoy your holiday elsewhere in Zante! The island is stunning!